The Covi team are always looking for opportunities to understand our clients better. We appreciate when clients take the time to notify us of any concerns and are open to receiving your feedback on ways we can improve the service we deliver.
Some complaints may require no action but every complaint is important and we review all complaints regularly to establish where there are opportunities to make your experience that much better in the future.
Our guide will help you understand these steps and what to expect when a complaint is made.
If we cannot agree how to fix the issue, you can contact Financial Services Complaints Ltd (FSCL). They are an independent not-for-profit External Disputes Resolution (EDR) scheme approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
This service will cost you nothing, and will help us resolve any disagreements.
You can contact Financial Services Complaints Ltd (FSCL) at:
PO Box 5967
Telephone (04) 472 3725
To be eligible to go into the draw for the $10K Cashback visitors must meet the following criteria:
On some pages, you can submit information about other people. In this circumstance, the types of personal information collected may include:
We use the information you provide about yourself for things such as entering an online contest, placing an order, signing up for email updates. We do not share this information with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.
We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to provide order status and order tracking information, and to respond to queries.
You may be able to register with our website if you would like to receive updates on news , events, or new products or services.
We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.
If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes.
We will never sell your personal information to any other company.
In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Covi Insurance Motorhome and Caravan Proposal Form
This Proposal form is used to apply for Covi insurance on a motor home, caravan or 5th Wheeler (accommodation unit only).
Please use the “Articulated Unit” proposal form if you want to insure a 5th Wheeler and its tow vehicle.
Motorhome & Caravan Supershow 2013
New Zealand Roadside Assistance
RV Super Center
|Freephone 24/7||0800 805 965||
Level 7, Building 5
666 Great South Road
Penrose, Auckland 1061
|Phone||(09) 638 4740|
|Fax||(09) 582 0749|
DDI: (09) 582 0795
Mobile: 021 997 621
DDI: (09) 582 0791
DDI: (09) 582 0794
DDI: (09) 580 0792
DDI: (09) 528 0793
DDI: (09) 582 0745
Tell us how we are doing: Click here to give us feedback.
Covi is always looking for opportunities to understand our clients better. We appreciate when clients take the time to tell us about any concerns and we are open to receiving your feedback on ways we can improve the service we deliver. To register a complaint click here.
If you are involved in an accident you will need to provide the following information:
If your windscreen is chipped or cracked:
We accept payment by Visa or MasterCard. Please have your Client Reference Number at hand, which is on your policy document.
Pay by Credit Card Now
Many of our clients prefer to pay their insurance premium in monthly instalments. We can arrange this through our Premium Funding partner Rothbury Premium Funding on your behalf.
You can pay over the phone by calling us on 0800 805 965. Please have your credit card to hand.
Payment can be made directly into our ANZ Bank Account No: 01-1839-0132361-000. Please be sure to include your Client Number (starting CL…) as the reference for the payment, which is on your policy document.
Here’s just some of the insurance cover benefits of Covi insurance:
** Conditions do apply, please refer to the Policy wording for full details or contact us.
It’s the only insurance we offer, so our staff have specialist knowledge of this market and provide a wealth of experience and security to our clients.
The New Zealand Motorcaravan Association (NZMCA) recommends Covi Insurance and we work closely with them.
Over 11,000 NZMCA members insure their vehicles with Covi. The scheme provides many benefits that are not available on standard policies.
Covi Insurance is underwritten by Lumley General Insurance (N.Z.) Limited, one of Australasia’s largest general insurance companies.
With over 100 years behind them, Lumley General is a stable and strong company to securely underwrite the Covi Insurances Motorhome scheme. They also have the financial backing of Wesfarmers, one of Australasia’s largest and most successful companies.
Lumley’s financial strength rating is; “A-“ (Strong) by Standard & Poor’s (Australia) Pty Ltd, an approved agency.
In the unfortunate event of a claim, rest assured that you will be looked after by our specialist claims team.
Over the last three years we have paid out more than $3.5 million in claims.
Covi Insurance Ltd trading as Covi Insurance is a New Zealand majority owned company.
Heather and Bruce Manson
When Heather and Bruce's awning was damaged by caused by severe wind they placed a claim with Covi. "The whole process of dealing with the insurers took no more than a couple of weeks. It was probably the easiest and most helpful claims' process we have been through," they said. "The relationship of the NZMCA and Covi is of immense benefit to members, particularly enhanced by the friendly and professional way our claim was dealt with."
|Freephone 24/7||0800 805 965|
|Phone||(09) 638 4740|
|Fax||(09) 582 0749|
|Level 7, Building 5 Central Park|
|666 Great South Road|
Call 0800 805 965
If you have been involved in an accident, please call us.