Make a Complaint

Covi Cashback

Terms & Conditions

Client Feedback

Forms and Documents


Latest News

Contact us

Make a claim

Ways to pay




Concerns or feedback on our service?

The Covi NZMCA Insurance team are always looking for opportunities to understand our clients better. We appreciate when clients take the time to notify us of any concerns and are open to receiving your feedback on ways we can improve the service we deliver.

Improving our Service

Some complaints may require no action but every complaint is important and we review all complaints regularly to establish where there are opportunities to make your experience that much better in the future.

When a complaint is made we will:
  • Record your complaint, you may be asked to complete a Complaint form
  • Acknowledge your complaint
  • Investigate and review your complaint
  • Propose a resolution

Our guide will help you understand these steps and what to expect when a complaint is made.

Complaints Process (Complaint Guide)

Complaint Form

If we cannot agree how to fix the issue, you can contact Financial Services Complaints Ltd (FSCL). They are an independent not-for-profit External Disputes Resolution (EDR) scheme approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

This service will cost you nothing, and will help us resolve any disagreements.

You can contact Financial Services Complaints Ltd (FSCL) at:
PO Box 5967
Wellington 6011
Telephone (04) 472 3725

Terms and Conditions

To be eligible to go into the draw for the $10K Cashback visitors must meet the following criteria:

  • Purchase a motorhome, caravan, fifth wheeler at the Covi SuperShow or register your interest on the official registration form with an exhibitor before the Covi SuperShow closes on Sunday 16th September.
  • The purchase must be completed by Sunday 6 October 2013, suitable proof will be required, a copy of the contract or ownership papers or the like.
  • Proof of purchase must be made to Spot On Exhibitions sole satisfaction.
  • Purchases must be over the value of $30,000 including GST.
  • Purchases must be made from a commercial dealer.
  • Purchases cannot be conditional on winning the $10,000 Cashback.
  • Exhibitors must hand the registration forms to the Covi SuperShow organisers at the completion of the show on Sunday 22nd September.
  • Trade deals between wholesalers and distributors and the like will not be eligible.
  • Only purchases that are registered with the Covi SuperShow through the exhibitors will be eligible to enter.
  • Exhibitors must provide Spot On Exhibitions with the list of eligible people including proof of purchase by 11 October 2013.
  • Spot On Exhibitions will announce the winner 16 October 2013.
  • The prize money will be paid by direct debit into the winners account on the evening of 31 October 2012.
  • The $10,000 prize includes GST.
  • Winners will be contacted by phone.
  • Winners will be posted on the Covi SuperShow website.
  • Judges decision will be final.
  • Spot On Exhibitions reserve the right to alter the Terms and Conditions of the promotion if they deem it necessary.
  • Entry to this promotion is limited to visitors of the Covi SuperShow.

Privacy information

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available throughout our site and where personally identifiable data may be requested.

The Information We Collect

This Privacy Policy applies to all information collected or submitted on our website. On some pages, you may be able to order products, make requests, and register to receive  email updates.  The types of personal information collected at these pages include:

E-mail address 
Phone number

On some pages, you can submit information about other people. In this circumstance, the types of personal information collected may include:

Phone number

How We Use Information

We use the information you provide about yourself for things such as entering an online contest, placing an order, signing up for email updates. We do not share this information with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.
We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to provide order status and order tracking information, and to respond to queries.

You may be able to register with our website if you would like to receive updates on news , events, or new products or services.

We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.

If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes.

We will never sell your personal information to any other company.

In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.

Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

We've been in business for a while now and this is what people have to say about us.

Here’s the Covi NZMCA Insurance forms and policy wordings for you to download.

Covi NZMCA Insurance Motor Caravan Policy Wording
Click here to download and view the full policy wording

Covi NZMCA Insurance Contents Policy Wording
Click here to download and view the full policy wording

Covi NZMCA Insurance Motorhome and Caravan Proposal Form
This Proposal form is used to apply for Covi NZMCA Insurance on a motor home, caravan or 5th Wheeler (accommodation unit only).
Please use the “Articulated Unit” proposal form if you want to insure a 5th Wheeler and its tow vehicle.

Covi NZMCA Insurance Contents Proposal Form
Use this proposal form to apply for Covi contents insurance for clients who permanently live in their motor home or caravan and hold no other Contents Insurance Policy.

Covi NZMCA Insurance Complete DriveEasy Private Motor Policy Wording
Click here to download the full policy document.

Covi NZMCA Insurance Approved Valuation Form
Click here to download the Covi NZMCA Insurance approved valuation form. Please take this form to be completed as part of your valuation by one of our approved valuers.

Covi NZMCA Insurance Claim Form
Full claim form in PDF format.

Approved Valuers of Motorhomes and Caravans
Click here to download Covi NZMCA Insurance approved valuers.

Covi NZMCA Insurance is the official insurance partner for the New Zealand Motorhome & Caravan Association members. Click here to join the NZMCA.

Motorhome & Caravan Supershow 2013
Covi NZMCA Insurance is again the major sponsor for the 2013 Motorhome Caravan & Outdoor SuperShow in Auckland.
It promises to be a lively three-day event, from September 20th-22nd 2013 at the ASB Showgrounds in Greenlane.


RV World
RV World is NZ’s most popular online store for Motorhome and Campervan Parts. Their extensive product range covers almost all the brands available in NZ. They offer Free Freight on orders over $100.

New Zealand Roadside Assistance
NZ Roadside Assistance are the 24 hour service providers for Covi Roadside Assistance. Call 0508 NZROAD (0508 697 623)

RV Super Center
The RV Super Centre is New Zealand’s RV motorhome sales and service centre, with locations in Auckland and Christchurch. They sell and service KEA, Motek and United campervans and can cater for all motorhome requirements.

Freephone 24/7 0800 805 965 Office address
Ground Floor
Building C
602 Great South Road
Auckland 1051
Phone (09) 638 4740
Fax (09) 582 0749


Contact our people

General Manager

David Culpan
DDI: (09) 582 0796
Mobile: 021 396 900
Team Leader

Namu Tupe
DDI: (09) 582 0791
Disclosure Statement


Client Support

Jane Moss
DDI: (09) 582 0794
Disclosure Statement

Angela Reynolds
DDI: (09) 582 0792
Disclosure Statement

Evie Manase
DDI: (09) 582 0745
Disclosure Statement

Saili Williams
DDI: (09) 582 0793
Disclosure Statement

Marina Westerlund
DDI: (09) 582 0743

We welcome your feedback

Tell us how we are doing: Click here to give us feedback.

Complaints process

Covi NZMCA Insurance is always looking for opportunities to understand our clients better. We appreciate when clients take the time to tell us about any concerns and we are open to receiving your feedback on ways we can improve the service we deliver. To register a complaint click here.

Call us on 0800 805 965 is you need to make a claim under your Covi NZMCA insurance policy.

If you are involved in an accident you will need to provide the following information:

  • Who was driving at the time of the accident, and their drivers licence details
  • The date, time and place of the accident
  • Details about any other vehicle involved, including the make, model and registration number, the name of the driver, their insurance and contact details
  • Names and contact details of any witnesses
  • Owner of any property that was damaged and their insurance details
  • Owner of any animal that was involved and their insurance details


If your windscreen is chipped or cracked:

  • If your Covi NZMCA Insurance policy is current, then telephone Novus on 0800 30 35 35 and give them the NZMCA policy number 6000048223. Please tell them that your insurer is Lumley General Insurance.
  • If you wish to use any other glass repairer please contact Covi NZMCA Insurance on 0800 805 965 for authorisation.

We offer alternative payment methods as part of our service. Contact us if you’d like to discuss what is right for you.

Credit Card

We accept payment by Visa or MasterCard.  Please have your Client Reference Number at hand, which is on your policy document.
Pay by Credit Card Now

Instalment Billing

Many of our clients prefer to pay their insurance premium in monthly instalments.  We can arrange this through our Premium Funding partner Rothbury Premium Funding on your behalf.


You can pay over the phone by calling us on 0800 805 965. Please have your credit card to hand.

Internet Banking

Payment can be made directly into our ANZ Bank Account No: 01-1839-0132361-000. Please be sure to include your Client Number (starting CL…) as the reference for the payment, which is on your policy document.

Over the years Covi NZMCA Insurance has developed our product to cater for the specific requirements that comes with owning a motor home or caravan. Leave your worries behind, with Covi NZMCA you're covered!

Here’s just some of the insurance cover benefits of Covi NZMCA Insurance:

** Conditions do apply, please refer to the Policy wording for full details or contact us.

Covi NZMCA Insurance is a specialist motor home and caravan insurance provider.

It’s the only insurance we offer, so our staff have specialist knowledge of this market and provide a wealth of experience and security to our clients.

The Scheme is owned by the New Zealand Motorcaravan Association (NZMCA) and it’s contracted Covi NZMCA Insurance to administer it on their behalf.

Over the past five years the Covi NZMCA Scheme has contributed over $2.6 million to the NZMCA.

This money enables the NZMCA to provide numerous membership benefits such as NZMCA parks, NZMCA travel directory and helping fund the legal battle for members to freedom camp.

Over the last three years we have paid out more than $3.5 million in claims.

Rothbury Covi Ltd trading as Covi NZMCA Insurance is a New Zealand majority owned company.

Client Feedback

Chris Dickie
Chris had a damaged awning and stone chip in his windscreen. He says he could not be happier with the friendly, efficient manner that Covi NZMCA Insurance dealt with his claims, and the quick reliable way in which the repairs were carried out on his motorhome. "Once the motorhome was repaired, it was just like new. Well done Covi NZMCA Insurance, thanks for your support!"
See more...

Contact Details

Freephone 24/7 0800 805 965
Phone (09) 638 4740
Fax (09) 582 0749
Office address
Level 7, Building 5 Central Park
666 Great South Road
Auckland 1544

Need road side assistance?

Call 0800 805 965

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Need road side assistance?

Call 0800 805 965

Click Here