Covi Connect Mobile App FAQs

What is the Covi Connect mobile app?
The Covi Connect mobile app is exclusively for Covi clients.  In the app, clients will see helpful insurance information including:
1. Current insurance cover
2. Open claims and recently closed claims
3. Account balance
4. Claims tips
5. Link to pay online

Who is the Covi Connect mobile app for?
Covi clients.

On which devices can I use Covi Connect?
We have designed the app for use on iPhones and smartphones. You will also be able to download it to your tablet however it hasn’t been optimised for tablet screen sizes so the display experience will be slightly different than on a phone.

How do I download the Covi Connect app?
Download free from the Apple App Store or the Google Play Store. Search for Covi Connect.
Only App Store or Google Play Store Accounts registered in NZ will have access to Covi Connect.

How do I register for Covi Connect?
1. Download the app from App Store or Google Play, as above.
2. Enter your email address (the one Covi already uses to contact you).
3. Choose and enter a password (your password needs to be six characters or longer).
4. Tap the Terms of Service link to read and accept these.
5. Choose 'Register'.
a. If your email address matches the records in our system, you will receive an email asking you to validate this address.  Simply click the link in the email to complete the registration process.  You will then  be registered to use Covi Connect and will be able to see your insurance  information in the app.
b. If your email address is not recognised by the Covi system the app will ask you for some more information which will be sent to us.  
The more information you provide, the easier it will be for us to locate your details.  Once you have worked through the screens and submitted your information, we will locate your records and update your email  address against your client account.
6. You will receive an email with further instructions to complete your registration for Covi Connect.

I have tried to register to use Covi Connect but it doesn’t work, what should I do?
In the first instance contact your Covi client service representative.

What should I do if my insurance information isn’t correct?
Contact your Covi client service representative.

Can there be two logins for one account i.e. husband/wife?
Yes, if the Covi system has two emails against one account, the Covi Connect app will be available to both of these people.  Similarly, a second person can register for the app following the ‘How do I register for Covi Connect’ steps above.  In this case, our client service team will receive the registration and ensure this is appropriate before the registration is finalised.

How secure is the information in Covi Connect?
Covi will only share information we have about you with you. If we are unable to identify you by your email address, additional details will be requested and this will be forwarded to your broker before your registration is finalised.

How up to date is the information?
Insurance information in Covi Connect is refreshed each night.

What happens if I loose my phone?
Covi can de-activate your login.  If at anytime you are concerned, contact your client service representative and your login can be de-activated.  When you get a new device let Covi know and your login will be re-activated.

What happens if I choose to stop using Covi as my insurance provider?
Your app will show message 'You have no active polices'.  Logins with no active policies will be de-activated periodically.  You may also choose to let our client service team know in order for us to de-activate your login.  You may also choose to delete the app from your device.

Client Feedback

Peter and Elizabeth Godfrey
Peter and Elizabeth's bus was damaged by a fallen tree. "The Covi NZMCA Insurance representative was helpful above and beyond what we expected. We were confident that we were being looked after."
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