Covi Connect App Terms & Conditions

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About

1. GENERAL
1.1. By installing, and using, the Application (as defined below), you agree to be bound by these terms of use (“App Terms”) (including any updates from time to time). Please review them carefully before installation.
1.2. The “Application” means the software provided by Covi NZMCA Insurance to offer services related to Covi, to be used on Apple iOS and Android OS devices and any upgrades from time to time and any other software or documentation which enables the use of the Application.

2. PURPOSE AND USE OF THIS APPLICATION
This Application is intended for use by Covi clients living in New Zealand or with insurable interests in New Zealand to provide information on, and access to, Covi’s insurance services. Covi makes no representations that it is appropriate for other purposes and does not accept any responsibility if it is used for such other purposes. New Zealand law governs and New Zealand courts have exclusive jurisdiction.

3. PRIVACY AND SECURITY
3.1. Any personal information you supply to Covi when using the Application will be stored, used and disclosed by Covi in accordance with the Privacy Act 1993.  Information will be held by Covi at Ground Floor, Building C, 602 Great South Road, Greenlane, Auckland 1051.  Individuals have the right to request access to, and correction of, their personal information. 
3.2. Users will take responsibility for and use best endeavours to prevent, any unauthorised use of, access to Application and to protect your personal information and the security passwords used to access the Application.
3.3. Any loss of the mobile device used to access the Application will be reported to Covi immediately.

4. INTELLECTUAL PROPERTY
4.1. All trade marks, copyright, database rights and other intellectual property rights of any nature in the Application together with the underlying software code are owned either directly by Covi or by Covi’s licensors.
4.2. Covi hereby grants you a worldwide, non-exclusive, royalty-free revocable license to use the Application for your business and personal use in accordance with these App Terms.

5. CONDITIONS OF USE
5.1. You will not, nor allow third parties on your behalf to (i) make and distribute copies of the Application (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Application; or (iii) create derivative works of the Application of any kind whatsoever.
5.2. The Application is currently made available to you free of charge for your personal, non-commercial use. Covi reserves the right to amend or withdraw the Application, or charge for the application or service provided to you in accordance with these App Terms, at any time and for any reason.
5.3. You acknowledge that the terms of agreement with your respective mobile network provider will continue to apply when using the Application. As a result, you may be charged by the mobile network provider for access to network connection services for the duration of the connection while accessing the Application or any such third party charges as may arise. You accept responsibility for any such charges that arise.
5.4. If you are not the bill payer for the mobile telephone or handheld device being used to access the Application, you will be assumed to have received permission from the bill payer for using the Application.
5.5. You agree to indemnify Covi and it subsidiaries, officers and employees in respect of any loss, damage or liability (including reasonable legal expenses) arising out of or in connection with your use of the Application, your breach of these App Terms or any other person accessing and/or using the Application on your mobile device. 

6. AVAILABILITY
6.1. This Application is available to handheld mobile devices running Apple iOS and Android OS Operating Systems. Covi will use reasonable efforts to make the Application available at all times. However you acknowledge the Application is provided over the internet and mobile networks and so the quality and availability of the Application may be affected by factors outside Covi’s reasonable control.
6.2. Covi, its group of companies and sub-contractors do not accept any responsibility whatsoever for unavailability of the Application, or any difficulty or inability to download or access content or any other communication system failure which may result in the Application being unavailable.

7. SYSTEM REQUIREMENTS
7.1. In order to use the Application, you are required to have a compatible mobile telephone or handheld device, internet access, and the necessary minimum specifications ('Software Requirements').
7.2. The Software Requirements are as follows: Apple iOS 8, and Android OS devices running Android OS 4.0.3; language: English.
7.3. The version of the Application software may be upgraded from time to time to add support for new functions and services.

8. TERMINATION
8.1. Covi may terminate use of the Application at any time by giving notice of termination to you.
8.2. You may request termination of the Application on a mobile device for whatever reason, including change in or loss of the device, by notifying Covi.
8.2. Upon any termination, (a) the rights and licenses granted to you herein will terminate; (b) you must cease all use of the Application on that device.

9. LIMITATION OF LIABILITY
9.1. In no event will Covi be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the Application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.
9.2. Covi is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the Application.
9.3. Nothing in these App Terms shall exclude or limit Covi’s liability which cannot be excluded or limited under applicable law.

10. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by law, and for the avoidance of doubt, Covi hereby disclaims all implied warranties with regard to the Application. The Application and software are provided "as is" and "as available" without warranty of any kind.

What is the Covi Connect mobile app?
The Covi Connect mobile app is exclusively for Covi clients.  In the app, clients will see helpful insurance information including:
1. Current insurance cover
2. Open claims and recently closed claims
3. Account balance
4. Claims tips
5. Link to pay online

Who is the Covi Connect mobile app for?
Covi clients.

On which devices can I use Covi Connect?
We have designed the app for use on iPhones and smartphones. You will also be able to download it to your tablet however it hasn’t been optimised for tablet screen sizes so the display experience will be slightly different than on a phone.

How do I download the Covi Connect app?
Download free from the Apple App Store or the Google Play Store. Search for Covi Connect.
Only App Store or Google Play Store Accounts registered in NZ will have access to Covi Connect.

How do I register for Covi Connect?
1. Download the app from App Store or Google Play, as above.
2. Enter your email address (the one Covi already uses to contact you).
3. Choose and enter a password (your password needs to be six characters or longer).
4. Tap the Terms of Service link to read and accept these.
5. Choose 'Register'.
a. If your email address matches the records in our system, you will receive an email asking you to validate this address.  Simply click the link in the email to complete the registration process.  You will then  be registered to use Covi Connect and will be able to see your insurance  information in the app.
b. If your email address is not recognised by the Covi system the app will ask you for some more information which will be sent to us.  
The more information you provide, the easier it will be for us to locate your details.  Once you have worked through the screens and submitted your information, we will locate your records and update your email  address against your client account.
6. You will receive an email with further instructions to complete your registration for Covi Connect.

I have tried to register to use Covi Connect but it doesn’t work, what should I do?
In the first instance contact your Covi client service representative.

What should I do if my insurance information isn’t correct?
Contact your Covi client service representative.

Can there be two logins for one account i.e. husband/wife?
Yes, if the Covi system has two emails against one account, the Covi Connect app will be available to both of these people.  Similarly, a second person can register for the app following the ‘How do I register for Covi Connect’ steps above.  In this case, our client service team will receive the registration and ensure this is appropriate before the registration is finalised.

How secure is the information in Covi Connect?
Covi will only share information we have about you with you. If we are unable to identify you by your email address, additional details will be requested and this will be forwarded to your broker before your registration is finalised.

How up to date is the information?
Insurance information in Covi Connect is refreshed each night.

What happens if I loose my phone?
Covi can de-activate your login.  If at anytime you are concerned, contact your client service representative and your login can be de-activated.  When you get a new device let Covi know and your login will be re-activated.

What happens if I choose to stop using Covi as my insurance provider?
Your app will show message 'You have no active polices'.  Logins with no active policies will be de-activated periodically.  You may also choose to let our client service team know in order for us to de-activate your login.  You may also choose to delete the app from your device.

Covi Connect is a free smartphone app that gives Covi clients instant access to their own insurance information.

  • Policy details
  • Roadside assistance direct calling (where it’s in place)
  • Sums insured
  • Account balances
  • Claims tracking
  • Claims tips.

Your own personalised insurance information at your fingertips.

  • Secure and private, access is available only after validating your email address
  • Easy to install and register
  • Easy to navigate and use
  • Request insurance schedules, policy wordings, certificates of cover.

See our FAQ's and Terms & Conditions.

Download the App

Concerns or feedback on our service?

The Covi NZMCA Insurance team are always looking for opportunities to understand our clients better. We appreciate when clients take the time to notify us of any concerns and are open to receiving your feedback on ways we can improve the service we deliver.

Improving our Service

Some complaints may require no action but every complaint is important and we review all complaints regularly to establish where there are opportunities to make your experience that much better in the future.

When a complaint is made we will:
  • Record your complaint, you may be asked to complete a Complaint form
  • Acknowledge your complaint
  • Investigate and review your complaint
  • Propose a resolution

Our guide will help you understand these steps and what to expect when a complaint is made.

Complaints Process (Complaint Guide)

Complaint Form

If we cannot agree how to fix the issue, you can contact Financial Services Complaints Ltd (FSCL). They are an independent not-for-profit External Disputes Resolution (EDR) scheme approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

This service will cost you nothing, and will help us resolve any disagreements.

You can contact Financial Services Complaints Ltd (FSCL) at:
PO Box 5967
Wellington 6011
Telephone (04) 472 3725
www.fscl.org.nz

Terms and Conditions

To be eligible to go into the draw for the $10K Cashback visitors must meet the following criteria:

  • Purchase a motorhome, caravan, fifth wheeler at the Covi SuperShow or register your interest on the official registration form with an exhibitor before the Covi SuperShow closes on Sunday 16th September.
  • The purchase must be completed by Sunday 6 October 2013, suitable proof will be required, a copy of the contract or ownership papers or the like.
  • Proof of purchase must be made to Spot On Exhibitions sole satisfaction.
  • Purchases must be over the value of $30,000 including GST.
  • Purchases must be made from a commercial dealer.
  • Purchases cannot be conditional on winning the $10,000 Cashback.
  • Exhibitors must hand the registration forms to the Covi SuperShow organisers at the completion of the show on Sunday 22nd September.
  • Trade deals between wholesalers and distributors and the like will not be eligible.
  • Only purchases that are registered with the Covi SuperShow through the exhibitors will be eligible to enter.
  • Exhibitors must provide Spot On Exhibitions with the list of eligible people including proof of purchase by 11 October 2013.
  • Spot On Exhibitions will announce the winner 16 October 2013.
  • The prize money will be paid by direct debit into the winners account on the evening of 31 October 2012.
  • The $10,000 prize includes GST.
  • Winners will be contacted by phone.
  • Winners will be posted on the Covi SuperShow website.
  • Judges decision will be final.
  • Spot On Exhibitions reserve the right to alter the Terms and Conditions of the promotion if they deem it necessary.
  • Entry to this promotion is limited to visitors of the Covi SuperShow.

Privacy information

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available throughout our site and where personally identifiable data may be requested.

The Information We Collect

This Privacy Policy applies to all information collected or submitted on our website. On some pages, you may be able to order products, make requests, and register to receive  email updates.  The types of personal information collected at these pages include:

Name
E-mail address 
Phone number
Address

On some pages, you can submit information about other people. In this circumstance, the types of personal information collected may include:

Name 
E-mail
Phone number
Address


How We Use Information

We use the information you provide about yourself for things such as entering an online contest, placing an order, signing up for email updates. We do not share this information with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.
We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to provide order status and order tracking information, and to respond to queries.

You may be able to register with our website if you would like to receive updates on news , events, or new products or services.

We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.

If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes.

We will never sell your personal information to any other company.

In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.

Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

We've been in business for a while now and this is what people have to say about us.

Here’s the Covi NZMCA Insurance forms and policy wordings for you to download.

Covi NZMCA Insurance Motor Caravan Policy Wording
Click here to download and view the full policy wording

Covi NZMCA Insurance Contents Policy Wording
Click here to download and view the full policy wording

Covi NZMCA Insurance Motorhome and Caravan Proposal Form
This Proposal form is used to apply for Covi NZMCA Insurance on a motor home, caravan or 5th Wheeler (accommodation unit only).
Please use the “Articulated Unit” proposal form if you want to insure a 5th Wheeler and its tow vehicle.

Covi NZMCA Insurance Contents Proposal Form
Use this proposal form to apply for Covi contents insurance for clients who permanently live in their motor home or caravan and hold no other Contents Insurance Policy.

Covi NZMCA Insurance Complete DriveEasy Private Motor Policy Wording
Click here to download the full policy document.

Covi NZMCA Insurance Approved Valuation Form
Click here to download the Covi NZMCA Insurance approved valuation form. Please take this form to be completed as part of your valuation by one of our approved valuers.

Covi NZMCA Insurance Claim Form
Full claim form in PDF format.

Approved Valuers of Motorhomes and Caravans
Click here to download Covi NZMCA Insurance approved valuers.

NZMCA
Covi NZMCA Insurance is the official insurance partner for the New Zealand Motorhome & Caravan Association members. Click here to join the NZMCA.
 

Motorhome & Caravan Supershow 2013
Covi NZMCA Insurance is again the major sponsor for the 2013 Motorhome Caravan & Outdoor SuperShow in Auckland.
It promises to be a lively three-day event, from September 20th-22nd 2013 at the ASB Showgrounds in Greenlane.

 

RV World
RV World is NZ’s most popular online store for Motorhome and Campervan Parts. Their extensive product range covers almost all the brands available in NZ. They offer Free Freight on orders over $100.
 

New Zealand Roadside Assistance
NZ Roadside Assistance are the 24 hour service providers for Covi Roadside Assistance. Call 0508 NZROAD (0508 697 623)
 

RV Super Center
The RV Super Centre is New Zealand’s RV motorhome sales and service centre, with locations in Auckland and Christchurch. They sell and service KEA, Motek and United campervans and can cater for all motorhome requirements.

Freephone 24/7 0800 805 965 Office address
Ground Floor
Building C
602 Great South Road
Greenlane
Auckland 1051
Phone (09) 638 4740
Fax (09) 582 0749
Email info@covi.co.nz

 

Contact our people

General Manager

David Culpan
DDI: (09) 582 0796
Mobile: 021 396 900
Email
Team Leader

Namu Tupe
DDI: (09) 582 0791
Email
Disclosure Statement

 

Client Support

Jane Moss
DDI: (09) 582 0794
Email
Disclosure Statement

Angela Reynolds
DDI: (09) 582 0792
Email
Disclosure Statement

Evie Manase
DDI: (09) 582 0745
Email
Disclosure Statement

Saili Williams
DDI: (09) 582 0793
Email
Disclosure Statement


Marina Westerlund
DDI: (09) 582 0743
Email

We welcome your feedback

Tell us how we are doing: Click here to give us feedback.

Complaints process

Covi NZMCA Insurance is always looking for opportunities to understand our clients better. We appreciate when clients take the time to tell us about any concerns and we are open to receiving your feedback on ways we can improve the service we deliver. To register a complaint click here.

Call us on 0800 805 965 is you need to make a claim under your Covi NZMCA insurance policy.

If you are involved in an accident you will need to provide the following information:

  • Who was driving at the time of the accident, and their drivers licence details
  • The date, time and place of the accident
  • Details about any other vehicle involved, including the make, model and registration number, the name of the driver, their insurance and contact details
  • Names and contact details of any witnesses
  • Owner of any property that was damaged and their insurance details
  • Owner of any animal that was involved and their insurance details

 

If your windscreen is chipped or cracked:

  • If your Covi NZMCA Insurance policy is current, then telephone Novus on 0800 30 35 35 and give them the NZMCA policy number 6000048223. Please tell them that your insurer is Lumley General Insurance.
  • If you wish to use any other glass repairer please contact Covi NZMCA Insurance on 0800 805 965 for authorisation.

We offer alternative payment methods as part of our service. Contact us if you’d like to discuss what is right for you.

Credit Card

We accept payment by Visa or MasterCard.  Please have your Client Reference Number at hand, which is on your policy document.
Pay by Credit Card Now

Instalment Billing

Many of our clients prefer to pay their insurance premium in monthly instalments.  We can arrange this through our Premium Funding partner Rothbury Premium Funding on your behalf.

Phone

You can pay over the phone by calling us on 0800 805 965. Please have your credit card to hand.

Internet Banking

Payment can be made directly into our ANZ Bank Account No: 01-1839-0132361-000. Please be sure to include your Client Number (starting CL…) as the reference for the payment, which is on your policy document.

Over the years Covi NZMCA Insurance has developed our product to cater for the specific requirements that comes with owning a motor home or caravan. Leave your worries behind, with Covi NZMCA you're covered!

Here’s just some of the insurance cover benefits of Covi NZMCA Insurance:

** Conditions do apply, please refer to the Policy wording for full details or contact us.

Covi NZMCA Insurance is a specialist motor home and caravan insurance provider.

It’s the only insurance we offer, so our staff have specialist knowledge of this market and provide a wealth of experience and security to our clients.

The Scheme is owned by the New Zealand Motorcaravan Association (NZMCA) and it’s contracted Covi NZMCA Insurance to administer it on their behalf.

Over the past five years the Covi NZMCA Scheme has contributed over $2.6 million to the NZMCA.

This money enables the NZMCA to provide numerous membership benefits such as NZMCA parks, NZMCA travel directory and helping fund the legal battle for members to freedom camp.

Over the last three years we have paid out more than $3.5 million in claims.

Rothbury Covi Ltd trading as Covi NZMCA Insurance is a New Zealand majority owned company.

Client Feedback

Heather and Bruce Manson
When Heather and Bruce's awning was damaged by caused by severe wind they placed a claim with Covi NZMCA Insurance. "The whole process of dealing with the insurers took no more than a couple of weeks. It was probably the easiest and most helpful claims' process we have been through," they said. "The relationship of the NZMCA and Covi NZMCA Insurance is of immense benefit to members, particularly enhanced by the friendly and professional way our claim was dealt with."
See more...

Contact Details

Freephone 24/7 0800 805 965
Phone (09) 638 4740
Fax (09) 582 0749
Email info@covi.co.nz
Office address
Level 7, Building 5 Central Park
666 Great South Road
Penrose
Auckland 1544

Need road side assistance?

Call 0800 805 965

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Need road side assistance?

Call 0800 805 965

Click Here